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“Could not connect to Shopify”

When the connect form rejects your credentials, the cause is almost always one of:
Use the .myshopify.com domain, not your custom primary domain.
  • ✅ my-shop.myshopify.com
  • ❌ shop.example.com
  • ❌ https://my-shop.myshopify.com
The protocol (https://) and path are not part of the domain field.
The token must start with shpat_… and come from Storefront API access tokens, not Admin tokens.See Get a Storefront token for the exact path inside Shopify admin.
If you uninstalled the custom app in Shopify, the token is dead. Reinstall the app or create a new one and re-copy the token.
The token needs the Storefront API access scopes listed in Get a Storefront token. Without them the connect succeeds but products won’t load.

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CMS sync fails or returns 0 products

The Storefront API only exposes products that are published to your Online Store sales channel. Open Shopify → product → sales channels → enable Online Store.
If unauthenticated_read_product_listings was disabled on the custom app, Storefront API returns empty. Re-enable scopes (see token guide) and retry.
Very large catalogs (10k+ SKUs) may hit Storefront API rate limits during a full sync. Wait a minute and retry; the plugin resumes from where it left off.

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Cart shows different counts on different pages

Almost always a runtime install issue.
  1. Open Settings in the plugin panel
  2. Confirm the store is connected (the green pill should show “Connected”)
  3. Disconnect Store then re-connect from CMS - this reinstalls the runtime fresh
If the issue persists, the runtime config script in your headStart may have been edited manually. Don’t edit it - the plugin manages it.

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”Powered by Frammerce” badge won’t go away after upgrading to Pro

The badge is removed on the next time the plugin opens your project. To force it now:
  1. Open the project in Framer
  2. Open the Frammerce plugin
  3. Republish
The plugin re-runs setCustomCode on open and strips the badge for Pro/Scale plans.

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Components show “Loading…” forever

This means the runtime can’t reach Shopify. Check:
  • The store URL is reachable in your browser
  • The Storefront token still works (try fetching a single product via curl)
  • Your network isn’t blocking *.myshopify.com

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Deleted products in Shopify still in Framer CMS

Sync is upsert-only today - it doesn’t delete CMS items when products are removed from Shopify. Delete those items manually in the Framer CMS, or contact support if you need bulk cleanup.

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Need more help?

Email support

We usually reply within a few hours on weekdays.